Cookie Policy for WebSnug.
What cookies we use, why we use them and how you can manage your preferences across our website and portal.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, remember your preferences and provide information to site owners.
This policy explains how WebSnug uses cookies on our marketing site (websnug.com) and customer portal (portal.websnug.com).
Cookies we use
We categorise our cookies as follows:
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| session | Keeps you logged in to the WebSnug portal during your visit. | Session (cleared on browser close) | Strictly necessary |
| ws_cookie_consent | Remembers your cookie consent choice so we don't ask again on every visit. | 12 months | Strictly necessary |
| _ga, _ga_* | Google Analytics — used to understand how visitors use our site (pages visited, time on site, referral source). No personal data is shared with Google. | Up to 2 years | Analytics (not yet active) |
Strictly necessary cookies
These cookies are essential for the WebSnug portal to function. Without them you would not be able to stay logged in or use core features of the service. They do not collect personal data for marketing purposes and cannot be disabled while using the portal.
We do not require your consent to set strictly necessary cookies, as they are required to deliver the service you have requested.
Analytics cookies
We intend to use Google Analytics in the future to help us understand how visitors use websnug.com — for example, which pages are most visited and how people find us. This helps us improve the site and make better decisions about content.
Analytics cookies are not currently active on our site. When we do enable them, we will only do so with your explicit consent via our cookie banner. You will always be able to accept or decline analytics cookies separately from the strictly necessary ones.
When active, Google Analytics will set cookies prefixed with _ga. Data collected is anonymised and aggregated — no personally identifiable information is sent to Google. You can learn more about how Google uses data at policies.google.com/privacy.
What we do not use
WebSnug does not use:
- Advertising or retargeting cookies (e.g. Meta Pixel, Google Ads)
- Social media tracking cookies
- Third-party marketing or profiling cookies
- Cookies that track you across other websites
Managing your cookie preferences
When you first visit websnug.com you will see our cookie banner. You can choose to accept or decline analytics cookies at that point. Your choice is saved for 12 months.
You can change your preference at any time by clearing your browser cookies and revisiting the site, which will trigger the cookie banner again.
You can also control cookies directly through your browser settings. Most browsers allow you to:
- See what cookies are set and delete them individually
- Block all cookies or cookies from specific sites
- Set preferences for first-party and third-party cookies separately
Browser-specific guidance:
Please note that disabling strictly necessary cookies may prevent the portal from functioning correctly.
Opt out of Google Analytics
When Google Analytics is active, you can also opt out globally using the Google Analytics Opt-out Browser Add-on, which prevents your data from being sent to Google Analytics on any website.
Changes to this policy
We may update this cookie policy from time to time, particularly when we introduce new cookies or change our use of existing ones. We will update the date at the top of this page and, where appropriate, notify registered customers by email.
Contact us
If you have any questions about our use of cookies, please contact us:
- Email: support@websnug.com
- Website: websnug.com/contact
You also have the right to lodge a complaint with the Data Protection Commission (DPC) at dataprotection.ie.